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Frequently Asked Questions

General

What are the health benefits of Nordic Walking?

Many doctors agree that Nordic walking is one of the most effective cardiovascular workouts because it works all major muscle groups in the body. Recent studies by the Cooper Institute, Dallas, showed that Nordic walking burned more calories, increased oxygen consumption, and can be up to 46% more efficient than normal walking. Nordic walking is also great for weight loss. By using the Nordic walking poles, you increase your heart rate on average 10-15% more than normal walking. This means you can burn well over 400 calories per hour, much more than normal walking, which only burns approximately 280. An additional energy consumption of 1500-2000 calories a week while doing physical activities reduces your risk of getting sick. You can achieve this by walking with your poles approximately 3 hours every week. Nordic walking offers more health benefits than regular walking, jogging, biking or running

What is Nordic Walking?

A very efficient aerobic workout, Nordic Walking is fitness walking with specially designed Nordic Walking poles and offers a very efficient aerobic workout and easy way to improve your physical condition irrespective of age, sex or physical condition.

Is Nordic Walking Popular?

Nordic Walking has become the hottest new trend in fitness in recent years, spreading rapidly all over the world. It is a time efficient low-stress, total body workout which is fantastic for weight-loss, as well as keep you fit, toned and help you look better. It is great for your Body, Mind and most anyone can do it, regardless of age, weight, or gender. Nordic Walking is great for people who are looking for a smart physical Activity with maximum health benefits, combined with fun and convenience. You will also enjoy Nordic Walking if you can no longer take the steady pounding of running or jogging on your joints, but want the same benefits. Walking with your poles as little as thirty minutes a day, three times a week, can help lower your blood pressure, reduce your cholesterol, and help to relieve back, shoulder and neck pain.

Where can I buy York Nordic poles?

Generally, our poles are only sold online via our direct site or affiliated marketplaces, links below.

www.yorknordic.com

www.amazon.com/yorknordic

www.walmart.com

Sizing

What size folding pole should I choose?

Which sized poles (XShort, Short or Long) will be best for you depends on how you will be using the poles. 

TREKKING: If you are using the poles for hiking/trekking or for enhanced balance and stability then you will be planting the poles straight down for the most part.

NORDIC WALING: If you are using the poles for Nordic walking you will want to plant the pole at a 45 degree angle behind you.

MEASURING:  To measure, we recommend putting your arm at a 90 degree angle with your forearm parallel to the ground, and then measure from the top of your forearm to the ground. See the graphic below.

Returns & Exchanges

How to Print Return Labels Without a Printer

There are many ways to print your return packing slip when you need a printer. A friend, the Senior Center, local school, library, grocery store, Walgreens, Rite-Aid, UPS Store, Staples, etc. See the articles below to learn the best option for you. 

https://www.theverge.com/22737500/print-document-how-to-laser-inkjet  

https://www.technewstoday.com/how-to-print-without-a-printer/

What is your return policy?

Please visit Return Policy – York Nordic to view our policy.

Can I exchange my folding travel poles to a new size?

It is easy enough to exchange to a smaller or longer size of folding traveler poles. We can simply ship you the lower sections of pole that are a more appropriate length. Upon receiving the new lower sections of pole, you simply swap your grips to the new lower sections. This is a nice way to "try" both sizes and ensure you end up with the best size for you.

HOW TO REQUEST AN EXCHANGE: simply click here

 

HOW TO SWAP GRIPS:

1) Open the flip lock on the current grip sections

2) Slide the grip as far as it will go, yes, go beyond the “Stop No Further” warning

3) Slide the grip allllllll the way off until it is entirely disconnected

4) Open the flip lock on the new grip sections

5) Slide the new grip sections onto the poles

HOW TO KNOW WHAT SIZE YOU HAVE

Sizing chart is below but the easiest way to know what size pole you currently have is to look at your poles and note the lowest/highest height adjustment marking.

75-95cm is Xtra Short

95-115cm is Short

115-135cm is Long 

How To and Quick Start Video Links

How to Swap Grips

It is easy to remove or swap your grips on our folding poles. This is helpful if you exchanged to a different size or if you purchased our "dual grips" allowing you to swap between nordic cork grips and your black foam trekking grips.

1) Open the flip lock on the current grip sections

2) Slide the grip as far as it will go, yes, go beyond the “Stop No Further” warning

3) Slide the grip allllllll the way off until it is entirely disconnected

4) Open the flip lock on the new grip sections

5) Slide the new grip sections onto the poles

How To Videos on YouTube

We've got a full set of videos available to you on YouTube

Quick Start Guide for Go Pro Camera Series Trekking Pole

Quick Start Guide for Go Pro Camera Series Trekking Pole

 

Quick Start Guide for Folding Traveler Nordic Grip

Quick Start Guide for Folding Traveler Nordic Grip

Quick Start Guide for Folding Traveler Trek Grip

Quick Start Guide for Folding Traveler Trek Grip

How to Nordic Walk

How to Nordic Walk

My folding poles won't stay tight

• Gently pull apart the sections of pole

• Find the light blue or yellow expander, it has slits in it and should spin freely

• When the expander is engaged and its slits are entwined with the raised channels on the black piece above, a turning motion will make the blue expander “petals” open up like a flower, this is what keeps the poles in place

• It sounds like the expander might not be engaging with the black piece, so spin it making sure it is free and ready to engage with the black piece aboe

• Also, ensure that the black bungee cord is not “coiled” up like old style phone cords or a garden hose, ensure that the black bungee is “unwound” so it can wind up when twisted to the right, therefore, expanding the petals of the expander

Spring Crutch Quick Start Guide

Below is our quick start one sheet guide and then if you scroll below that you'll see our quickstart video which is a more visually descriptive way to get started with your spring crutches.

Grips and Tips

Which grip should I buy?

We have 3 grip choices, Trek/Hiking, Nordic and Motivator. Each has features that are important to know in order to make your choice. Please visit Which Grip Should I Buy?

How to swap grips?

It is easy to remove or swap your grips on our folding poles. This is helpful if you exchanged to a different size or if you purchased our "dual grips" allowing you to swap between nordic cork grips and your black foam trekking grips.

1) Open the flip lock on the current grip sections

2) Slide the grip as far as it will go, yes, go beyond the “Stop No Further” warning

3) Slide the grip allllllll the way off until it is entirely disconnected

4) Open the flip lock on the new grip sections

5) Slide the new grip sections onto the poles

Trekking Grip Wrist Strap Loosens

If your trek grip wrist strap is loosening, we recommend ensuring that the little plastic "wedge" is pressed in. By pressing the wedge in, it will hold the wrist strap in place. When pulling the short tab to adjust the wrist strap length, the wedge is displaced slightly allowing the strap to slide to a larger/smaller length. After you have your desired length, be sure to press the wedge back into the grip to hold the desired wrist strap length.

Which tips should I buy?

We have a variety of tips available that can be swapped out depending on the type of walking you will be doing. The following is additional detail on each type to help you determine what is best for your needs.

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Will rubber tips fit my poles?

UNIVERSAL: York Nordic brand rubber tips will fit most standard brands of nordic walking, trekking, walking, or hiking poles (1cm/.4in opening) - does not work with Black Diamond Z Poles or any walking poles with the very narrow "ski pole" like end that is not tapered. Your tips should look similar to the tapered standard walking pole tip below for your poles to work with our rubber tips.

Shipping

Do you ship outside of the U.S.?

Absolutely! York Nordic is pleased to ship worldwide through our partner, GlobalShopex.com. Simply add any items you wish to purchase in your shopping cart and choose the "International Checkout" option. The global checkout page will allow you to see the cost of shipping and duties and taxes upfront. You may prepay duties and taxes when you check out or pay upon delivery. If you prepay, there will be no additional funds collected upon delivery. GlobalShopex handles the international checkout and shipping and will process your payment and guarantee delivery. Once your order is completed, order status questions should be directed to GlobalShopex at customercare@globalshopex.com or 786-391-4868.

  • STANDARD INTERNATIONAL SHIPPING arrives at your address in between 10 to 15 business days.
  • PRIORITY INTERNATIONAL SHIPPING arrives at your address in between 5 to 10 business days.

Package Did Not Arrive or Stolen Package

STEP #1

  •  Use your tracking # to ensure your package is not delayed or misplaced. Oftentimes packages are placed in a new location or even delivered to a neighbor... it happens. Please check all entrances to your home or apartment, check with the front desk of your building, and check with neighbors.

STEP #2 - File a Police Report by Calling or Online

  • If your package did not arrive, we require you to file a police report before working with you on refunding or replacing your order.
  • Filing a report will let the police know that package theft is a problem in your area, making it more likely that the police can catch the current offender and prevent future theft.
  • Find the non-emergency number for your local police department. Of course, the exact number will vary depending on where you live, but you should be able to find it quickly enough through a simple Google search.
  • Many police departments provide ways to file a police report online conveniently. The individual URL will again vary depending on your location, a Google search of your town/city plus “online police report” will turn up the place to report your stolen package. Select the type of crime that has occurred and provide details, including all information about the theft, and stick to the facts, as filing a false report is a crime.

STEP #3

  • Provide a copy of your police report to support@yorknordic.com, and we will proceed with the next steps on your refund or replacement.

How to Print Return Labels Without a Printer

There are many ways to print your return packing slip when you need a printer. A friend, the Senior Center, local school, library, grocery store, Walgreens, Rite-Aid, UPS Store, Staples, etc. See the articles below to learn the best option for you. 

https://www.theverge.com/22737500/print-document-how-to-laser-inkjet  

https://www.technewstoday.com/how-to-print-without-a-printer/

UPS Delivery

UPS normally does a great job delivering our products, however there are cases of course where they confirm delivery and the item was actually received by a neighbor or placed in an area where customers don't normally look. 

The first step is to check with neighbors and check any new or different places where the package might have been delivered. The next step would be for you to reach out to UPS to place a claim if UPS has confirmed delivery. You can place a claim at https://www.ups.com/us/en/support/file-a-claim.page? Once your UPS claim with supporting documentation has been issued, processing takes on average 8-15 business days. Claims that have been approved and payment paperwork has been provided, processing generally takes between 3-5 days. 

 

Additionally, you may contact UPS customer support at 800-742-5877