The sent me the wrong sizes for cuff sleeve and the adjustment screw was the wrong one altogether
I’ve tried several times to call most of the time the mail box is full so they must have many other complaints as well I’ve also sent several unresolved text messages… I totally flabbergasted
These are very helpful for pain and balence and I’ve gained my life back thanks to these. I love how customization isn’t extra. Two gripes that I have: the padding adhesive is really bad and I had to super glue them back on. Also the labeling for right and left for the crutch padding was not great. Second biggest gripe is the shipping. Box was torn open. Thank the lord these things are pretty heavy duty but dam the shipping was bad in that respective
Extremely comfortable and way better than a traditional cane.
My wife, who has Parkinson's Disease, lost one of her poles shortly after I got the for. Your staff was friendly, sympathetic and competent in helping me get a replacement. Much appreciated.
So glad I got these, I have pots and on my bad days sometimes I don’t want to use a wheel chair on my outings I want to walk so I got these an I knew regular crutches would not help my wrists due to eds so I got these an me an my family are so grateful and happy with this purchase, makes it doable to get out more definitely recommend them to people now
Absolutely in love with the mushroom fairy design!
I love these tips. Now I can use my York Motivator poles without worrying about worrying about wearing out the tips. My PT worked with me and I transitioned from a SMARTCrutch to a cane and now I am using the York Motivators. I love having the choices of mobility devices. Thanks for wonderful products and great customer support
I love York Nordic walking/hiking poles. I have been using them for several years and my husband just bought me a new set for my birthday. We spend summers in the mountains of NC and winters on the coast of FL. I walk/hike with the same poles in both areas. York Nordic has fabulous customer service too!
A nice tool to help get around while my knee was damaged. Less cumbersome than traditional underarm crutches. The forearm cuff pad adhesive let go from the heat while sitting in my car on a not too hot day, but they did include some replacement adhesive strips. Difficult to lean crutches against anything without them falling, but they do offer a ‘Gecko’ device to remedy this for $45 which I ended up purchasing (haven’t received yet to comment on). Keep in mind that while these will fit your forearm per the measurement you give them, using these with a coat on may not work out. Customer service seems good.
The wrist and hand pain from my regular cane is gone! Takes a bit to get your new center of gravity but not long. Came when expected. Would purchase again
Glad I found your site. Replacement tips are really hard to find and I've been unable to walk in an out of buildings using them since my original ones wore through.
I’ve been using crutches for the last 30 years and these are the best I’ve ever had! I love the spring on the bottom. I’m hoping that over time, having that give might help my hands. I have a number of issues in my hands, presumably caused by the pressure they’re taking and my theory is they might be taking less stress because of these crutches and the springs on them. One can hope! I also love the patterns and colors you offer. Thank you for your amazing product. Needless to say, I highly recommend them.
Accurate order fulfillment at a very reasonable price with excellent service.
You guys are the best, you give the best support and common-sense solutions! People ask me about this all the time, I let them know of the great service you gave me!
I was just diagnosed with hypermobile EDS as an adult.
After seeing recommendations for SmartCrutches on the EDS reddit, I opted to purchase a cheap brand of forearm crutches through Amazon. I quickly regretted my purchase because the crutches caused pain in my fingers and wrists. So, I upgraded to Smartcrutches. They have already changed my life: I was able to walk 15,000 steps on vacation using them! I only experienced minor pain in one of my thumbs after using them. My husband is amazed by the difference they have made with my walking and standing. When I don't use them, I can feel my knees hyperextend.
These crutches are worth the money.
I'm a senior female with an arthritic knee causing me to feel a little unsteady at times, especially walking in the yard, as well as getting up at night. The Motivator walking poles are exactly what I needed. I actually use just one at a time. They were easy to adjust to my height. They are easy to grip. I suppose it's not that important, but they look appealing. Far better than a cane in more ways than one. I got the black/silver color and it looks good.
It has been less than a year or may be a year and it rusted and broke
Well made product , looks nice excited to use them . Shop app is not effective, loose track of it during process. You need to remember when shipping thru states to Canada their mail delivery system is so different from ours . The fact they are a medical device should exempt them from duty but it doesn’t so therefore you pay at this end as well as a signature . Staff and owner are outstanding . Please do not stop shipping to Canada !
The crutches are impossible to use without hurting oneself. I fell once already. I provided measurements as required but have to hunch to stand/ walk. Requested a return by email, nobody has responded.
Ordered these after breaking my heel after a fall. Also had minor fracture in thumb that prevented me from using regular crutches. These allowed me to use crutches by transferring weight from the hands to forearms. About to transition to weight bearing on foot and expect these to also assist me with walking. Would highly recommend.
I shopped for quite a while for a trekking pole that would double as a mono-pod. I chose these because they are from a USA based company. From an Amazon fine print "All products are designed and manufactured in the US with US made and imported components. Final assembly is done in Portsmouth, NH." (Kind of like everything else.) As an American worker "Made in America is important" assembled in the USA is a close second.
The poles are very lightweight and thin. They seem quite sturdy but I would hesitate to put a lot of weight on them for support. I'm old school and still equate strength and sturdiness with some heft and density so take my thoughts as merely an opinion. I'm not going to try and bend the poles to test the strength.
The threaded stud for the camera doesn't inspire confidence for me. It feels like it was added as an afterthought and selling point. The **** appears to be aluminum and that metal won't take repeated changing of cameras and ball heads with steel inserts before the threads start to deform. There is a looseness of the studs themselves which makes me want to keep tightening the head down but that won't solve the problem, the stud itself is loose in the top of the pole. I'm not at all comfortable putting an expensive camera on a mount that wiggles around. I have no idea when that wiggle would become a separation from the pole and my camera along for the ride if I don't have it tethered to a wrist strap of it's own.
My wife likes the poles so they won't go to waste. I'll hand them off to her. I'm still not sure what I'll do for a mono-pod but it seems like I'll be back to shopping.
My wife has had several falls and her prior walking sticks felt too flimsy and didn’t offer her enough support. A friend who is a physical therapist recommended your poles.
These make her feel very safe, even on uneven ground.
Ross & Linda
I have used the large round rubber replacement pole tips for about 1 1/2 years now and they have been great for my Nordic Walking. Because of balance issues and arthritis, I never leave home without them. They provide great traction on all surfaces. One suggestion is to check the tips every few weeks and rotate them so that they wear evenly.
Hypermobile user and I’ve had the crutches for a few weeks. The learning curve isn’t bad and the physical support is rather good..
My personal issues come from two points. The first is that nowhere is it made clear that the pattern you buy your initial crutches in is a permanently affixed sticker, not a vinyl cling, though all patterns do appear to be available in either the base sticker or as a vinyl cling.
The bigger complaint I have is the obnoxious branding plastered all over the canes and patterned designs. I don’t mind a logo or even a logo and a sleek name under it, but the level of visibility on these crutches usually comes with a sponsorship. Luckily most of this problem can be resolved quickly and easily with gaffer’s tape or hockey stick tape.
I use the Smart Crutch because canes or crutches with horizontal handles give me symptoms of carpal tunnel syndrome. I usually use one crutch for balance, and have the forearm support adjusted close to a 45 degree angle. A recent knee injury means I now need the option to put my full weight on two crutches. My new crutch arrived quickly, and I adjusted both crutches almost horizontal, so I'm taking the entire load on my elbows. So far so good! And a bonus I didn't anticipate was that the crutches are safe to have in an MRI suite, which simplified getting imaging quite a bit. I'm a huge fan!!
I was looking for crutches that wouldnt hurt my wrist but were foldable or otherwise more portable for public transit. I couldn't find any, but I found this!
This little bag definitely helps make my crutches more convenient, and I don't have to scrounge through my big bag every time I need something. Really good for when I'm out and about!